Refund and Returns Policy

1. Overview

At Foundswift, customer satisfaction is important to us. We want you to feel confident when shopping for clothing and fashion products at Foundswift.com.

Our return policy lasts 30 days from the date of delivery. If 30 days have passed since you received your order, we may be unable to offer a return or refund, except where required by applicable law.

To qualify for a return, items must be unused, unworn, unwashed, undamaged, and in their original condition, with all original tags, labels, and packaging intact where applicable. Items must also be accompanied by proof of purchase.

Please contact our customer service team before sending any item back. Do not return products directly to the manufacturer unless instructed to do so by Foundswift.

2. Eligible Returns

We may accept returns for eligible clothing and fashion products under the following conditions:

• The return request is submitted within 30 days of delivery.

• The item is unused, unworn, unwashed, and in its original condition.

• Original tags, labels, and packaging are included where applicable.

• You provide an order confirmation, receipt, or other valid proof of purchase.

• The item meets all applicable return and hygiene requirements.

All returned items are subject to inspection before a refund or exchange is approved.

3. Non-Returnable Items

For hygiene, safety, and other legitimate reasons, certain products may not be eligible for return or exchange, except where required by applicable law.

These may include:

• Underwear, lingerie, and other intimate apparel where return is restricted for hygiene reasons.

• Swimwear without its original hygiene seal or protective liner, where applicable.

• Socks and similar personal-wear items that have been opened or worn, where applicable.

• Personalized, customized, or made-to-order clothing that cannot reasonably be resold, except where the item is defective or otherwise covered by applicable law.

• Gift cards and downloadable products, where applicable.

• Items clearly identified as non-returnable before purchase, where permitted by law.

For hygiene-sensitive products, the original hygiene seal or protective packaging must remain intact where applicable.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number, a description of the issue, and clear photographs of the item and its packaging where relevant.

After reviewing your request, we will advise you of the available resolution, which may include a replacement, exchange, repair where appropriate, or refund, depending on the circumstances and applicable law.

Where the issue is caused by our error or a product defect, Foundswift will explain the appropriate return arrangements and any applicable shipping arrangements.

5. Refunds

Once we receive your returned item, we will inspect it and notify you by email whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method, unless another method is agreed upon or required by applicable law.

Refund processing times may vary depending on your payment provider, bank, and payment method. We will initiate approved refunds within a reasonable period after the return has been inspected and approved.

Original shipping charges, return shipping charges, and other fees will be handled in accordance with the circumstances of the return and applicable law. Where a return is necessary because of our error or a defective product, applicable return costs will be handled appropriately.

6. Late or Missing Refunds

If you have not received your refund, please follow these steps:

1. Check your bank account or payment account again.

2. Contact your card issuer or payment provider to ask whether the refund is still being processed.

3. Contact your bank, if applicable, as additional processing time may be required.

4. If you still have not received your refund, contact Foundswift customer support with your order number and refund details.

We will review the status of your refund and help you determine the next steps.

7. Sale Items and Promotional Products

Items purchased during sales, promotions, or discount campaigns may be eligible for return if they meet our return requirements, unless the item was clearly identified as non-returnable and such exclusion is permitted by applicable law.

Discounted or promotional items that are defective, damaged, or incorrectly supplied will be handled in accordance with applicable consumer protection requirements.

Any refund for a promotional purchase will be calculated based on the amount actually paid, subject to applicable law and the terms of the promotion.

8. Exchanges

If you need a different size, color, or replacement item, please contact our customer service team to check availability and exchange eligibility.

Exchanges are subject to stock availability and the applicable return conditions. We may ask you to return the original item before dispatching a replacement.

If the requested replacement is unavailable, we will discuss the available options with you, which may include a refund where appropriate.

9. Gifts

If an item was purchased as a gift and shipped directly to you, please contact our customer service team before requesting a return. We will explain the available options based on the original order and payment method.

If the item was purchased by another person and delivered to them first, any approved refund will generally be processed to the original payment method, subject to applicable law and any agreed alternative arrangement.

10. Return Shipping

Please contact Foundswift before returning any product to receive the appropriate return instructions and destination.

Unless the return is due to a defective, damaged, or incorrect item, or applicable law requires otherwise, the customer may be responsible for the return shipping costs.

Original shipping charges may not be refundable for a change-of-mind return, where permitted by applicable law.

We recommend using a trackable shipping service and retaining your proof of postage until your return has been processed. Foundswift cannot guarantee receipt of items sent without appropriate tracking or proof of shipment.

Do not send returns to an address obtained from a product manufacturer or an unrelated third party unless we specifically instruct you to do so.

11. Order Cancellations

If you wish to cancel an order, contact us as soon as possible with your order number. We will do our best to accommodate cancellation requests before the order is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the applicable return procedure after delivery.

Your statutory cancellation and withdrawal rights, where applicable, are not affected by this policy.

12. How to Request a Return or Refund

To start a return, refund, or exchange request, contact our customer service team and provide:

• Your full name.

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photographs of any damage, defect, or incorrect item, where applicable.

Our team will review your request and provide the next steps, including return instructions where necessary.

Please do not send items back before receiving the relevant instructions.

13. Contact Us

If you have questions about this Refund and Returns Policy or need assistance with a return, refund, or exchange, please contact Foundswift through the contact details published on our website.

Website: https://foundswift.com

We appreciate your business and thank you for shopping with Foundswift.

14. Policy Updates

Foundswift may update this policy from time to time to reflect changes in our business operations, products, or applicable legal requirements. The latest version will be published on this page.

Nothing in this policy is intended to limit any consumer rights that cannot lawfully be excluded under applicable law.